9118 Bonita Beach Road SE | Bonita Springs | FL | 34135

Return Policy

Effective Date: 07.23.25

At The Pet Food Market, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below:

30-Day Return Window

• Returns must be made within 30 days of the original purchase date.
• Items must be returned in their original packaging and in unused, resalable condition.

In-Store Returns

• Items purchased in-store or online can be returned directly to our store:

The Pet Food Market
9118 Bonita Beach Road SE
Bonita Springs, FL 34135

Shipped Returns

• Items purchased online and delivered to you may be shipped back to us.
• Return shipping costs are the responsibility of the customer.
• Please ensure items are securely packaged to avoid damage during transit.

Manufacturer Guarantee Items

• Products covered by a manufacturer’s guarantee (including opened items) must be returned in-store.
• Customers must provide their details for the return, in line with store and manufacturer return policies.
• Our team will assist you with processing these items according to the manufacturer’s requirements.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:
• Perishable goods (e.g., frozen or refrigerated pet foods)
• Opened bags of food or treats (unless covered by a manufacturer guarantee)

Refunds

• Refunds will be issued to the original payment method once the item has been inspected and approved for return.
• Please allow 5–7 business days for the refund to process after approval.